Hampshire, Southampton, Portsmouth and the Isle of Wight is diverse with a range of different communities, not just based on where they live, with varying experiences of services and different health outcomes.

We know that working together with our communities, we can tackle a range of issues to improve health outcomes and reduce inequalities.

We have a strong history of engagement, with examples of best practice across the organisations and different area, but want to use the opportunity coming together as a system gives us to build on this. To help us do this we have worked with a range of people - members of the public, NHS staff, the voluntary sector, Healhwatch and local authorities, to co-design a Community Involvement Approach for the Integrated Care System.

The ambition for our community involvement is that it will enable people who use services to have equal access to high quality health and care opportunities. This is is supported by four principles:

  1. Based on trust and relationships
  2. Build on best practice
  3. Inclusive of diverse communities
  4. A collective responsibility.

We have worked together to co-design different elements of the approach which sets out how we will:

  • Share ownership with our local communities
  • Support staff from across the Integrated Care System and local communities to undertake involvement activities and be involved
  • Reach our seldom heard communities and tackle the barriers to their involvement
  • Develop our involvement methods to be more inclusive and innovative
  • Share insight and feedback we have from across the Integrated Care System and develop actionable insight
  • Evaluate our work so we can clearly demonstrate the impact of community involvement and continually review and develop our approach
  • Meet our legal duties.

You can read our full Community Involvement Approach here.

There are many opportunities available for you to influence local healthcare services. These opportunities include:

  • Visiting Your Voice, Your Health to get involved in local projects relating to health and wellbeing
  • Joining your GP practice’s Patient Participation Group by contacting your practice 
  • Attending our Board meetings
  • Contacting your local Healthwatch – the independent national champion for people who use health and social care services. Local Healthwatch branches operate on the Isle of Wight, in Southampton, across Hampshire and in Portsmouth
  • Follow our social media channels 
  • Sharing a comment or compliment, raising a concern or complaint, by contacting our Patient Experience team 

It is essential that residents, patients and staff have an opportunity to shape plans and that those working on transformation programmes have an understanding of what is important to local people.

There are a number of ways in which we already do this via our individual health and care organisations and with support from Wessex Voices and Healthwatch. To complement this work, we have developed Hampshire and Isle of Wight Voices.

Hampshire and Isle of Wight Voices has over 3,000 members from across Hampshire, Southampton, Portsmouth and the Isle of Wight.

Our members help us to gather views from a representative section of our community to understand your needs and experiences when planning and improving health and care. They are asked to contribute their views in many ways including completing surveys, attending discussions via focus groups or workshops and also attending relevant events.

How does it work?

Members will be contacted by email and asked to respond to a series of surveys throughout the year. It is expected that these will take place at a rate of around one survey every other month. We will work with system leaders, staff teams and voluntary sector organisations to establish the priority areas that would be most helpful to gain the views of the panel members.

The results of these surveys will be shared with participants and published online. They will also be shared with relevant teams across the system to help them to develop their plans to improve services. From time to time, people may also be contacted and given the opportunity to take part in local discussions, forums or focus groups.

All participation is voluntary, and people can opt out at any time by emailing us at hsiccg.hiowvoices@nhs.net. There is, however, an expectation that participants will, as a minimum, complete surveys on a regular basis. If a participant does not respond to three surveys in a row, then they will be contacted to ensure they wish to continue with their participation.

Privacy and data sharing

When publishing the results of the surveys we will always anonymise responses and ensure that individuals cannot be identified.

All of the survey responses and participant data are held securely by Civica and Hampshire, Southampton and Isle of Wight CCG on behalf of Hampshire and Isle of Wight Integrated Care System.

Our Fair Processing Notice is available here.

Becoming a member

We are not currently recruiting to Hampshire and Isle of Wight Voices but check back here in the future for more information.

In order to contribute we ask that you are 16 years old or over and live in the area covered by Hampshire and Isle of Wight ICS. Hampshire and Isle of Wight Voices is designed to be broadly representative of the local population so it will not always be possible to accept applications.

Our approach is also underpinned by the ten principles for how Integrated Care Systems (ICSs) work with people and communities which have been developed nationally:

  1. Put the voices of people and communities at the centre of decision-making and governance, at every level of the ICS
  2. Start engagement early when developing plans and feedback to people and communities how their engagement has influenced activities and decisions
  3. Understand your community’s needs, experience and aspiration for health and care, using engagement to find out if change is having the desired effect
  4. Build relationships with excluded groups, especially those affected by inequalities
  5. Work with Healthwatch and the voluntary, community and social enterprise (VCSE) sector as key partners
  6. Provide clear and accessible public information about vision, plans and progress, to build understanding and trust
  7. Use community development approaches that empower people and communities, making connections to social action
  8. Use co-production, insight and engagement to achieve accountable health and care services
  9. Co-produce and redesign services and tackle system priorities in partnership with people and communities
  10. Learn from what works and build on the assets of all ICS partners – networks, relationships, activity in local places.

We work hard to make sure that all of our information is accessible to as wide a range of people as possible. You can read our full accessibility statement here.

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