We need to use information about you to enable us to commission services effectively, efficiently and safely.
What kind of information do we use?
We do not routinely hold or have access to your medical records. However, we may need to hold some personal information about you, for example:
- Your name, address, date of birth, NHS number and contact details
- Details of your GP, what treatment you have received and where you received it
- Details of concerns or complaints you have raised about your health care provision that we need to investigate
- If you ask us for our help or involvement with your healthcare, or where we are required to fund specific specialised treatment for a particular condition that is not already covered in our contracts with organisations that provide NHS care
- If you ask us to keep you regularly informed and up-to-date about our work, or if you are actively involved in our engagement and consultation activities or service user/Patient Participation Groups
Our records may include relevant information that you have told us, or information provided on your behalf by relatives or those who care for you and know you well, or from health professionals and other staff directly involved in your care and treatment. Our records may be held on paper or in a computer system.